Accessibility

This website is created and maintained by Rob Cubbon Design Ltd. Rob Cubbon aims to make the website accessible to all users and therefore follows certain standards to ensure that the website can be used as easily as possible.

The website has been created with the highest standards of accessibility. The website is written in standards compliant HTML and CSS wherever possible and it complies with the Priority 2 (Double A) accessibility checkpoints, as established in the World Wide Web Consortium’s Web Accessibility Initiative. The initiative promotes usability and accessibility for people with disabilities. Details on the World Wide Web Consortium’s web accessibility initiative are available at www.w3.org/WAI.

The majority of the website’s pages conform to the World Wide Web Consortium (W3C) Web Accessibility Initiative’s ‘AA’ standard.



Please note, some sections of this web site are controlled by third parties and so it has not been possible for the same standards of accessibility to be applied to them.

We are continually working to improve the accessibility and usability of our website. If you experience any difficulties downloading files or accessing a particular page, please contact the web team here.

Changing text size

If you find the text on this website is too small or too large, you may change the text size within your Internet browser’s settings:

  • Microsoft Internet Explorer: 
Go to the View menu, select Text Size and then Larger/Largest or Smaller/Smallest.
  • 

Mozilla Firefox: 
Go to the View menu, select Zoom and choose Zoom In or Zoom Out until the text is the size you require.
  • 

Google Chrome: 
Go to the View menu and choose Zoom In or Zoom Out until the text is the size you require.

Accessibility Policy

Global Village Toronto Exams, Inc. is committed to providing IELTS testing services to all of our candidates in a way that respects their individual dignity and independence.

We are committed to ensuring that people with disabilities have full access to our products, services and facilities, through the provision of integrated accessible customer service and modified testing materials or circumstances where requested.

For access to our policies under the Accessibility for Ontarians with Disabilities Act, or to make a suggestion, comment or complaint, please contact us at info@ieltstoronto.com.

Opportunities

Global Village Toronto Exams, Inc. will give people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same products and services, in the same place and in a similar way as other clients.

Policy Development & Availability

Global Village Toronto Exams, Inc. will maintain our accessibility policies in a written format, and make them available on our website. They will be available to the public and will be provided in an accessible format if it is requested.

Multi-year Accessibility Plan

Global Village Toronto Exams, Inc. will maintain a multi-year accessibility plan. The plan will be reviewed and updated at least once every five years. It will show our organization’s commitment to removing barriers and preventing new ones. We will make it available to the public and provide it in an accessible format when requested.

Self-Service Kiosks

Global Village Toronto Exams, Inc. will consider the accessibility of interactive electronic terminals when designing, procuring or acquiring them. Self-service test registration kiosks, point-of-sale machines and test day registration terminals will be made accessible to all clients, or a suitable alternative will be provided.

Information and Communications

When providing information to, or communicating with, a person with a disability, we will provide, on request, the information and communication in an accessible format or with a communication support. We will work in consultation with the person with the disability to provide them with the information in a manner that takes into account the person’s disability.

Accessible Website

We are committed to working towards an accessible website and website content that will comply with the World Wide Web Consortium Web Content Accessibility Guidelines initially at Level A and moving towards Level AA standards.

Employment

Our employment practices will include notification of the availability of accommodation for applicants with disabilities, as well as supports for staff with disabilities. Where employee needs dictate, we will provide individualized workplace emergency response information to employees who have a disability. Our performance management and career development processes will take into account the accessibility needs of its employees with disabilities.

Documented Individual Accommodation Plans

A process for the development of documented individual accommodation plans will be developed for employees with disabilities. These plans will be developed with the input of the employee in question and any experts as requested/required, while ensuring that the employee’s right to privacy is maintained. The plan will be provided in a format that is accessible to the individual.

Return to Work Process

Our process for the development of a return to work process for employees with disabilities who have been absent due to their disability and require accommodations to return to work will outline the steps we will take to facilitate the employee’s return to work, using their individual accommodation plan, where it exists, as part of the process.

Training

Global Village Toronto Exams, Inc. will provide training to all employees as soon as practicable. Training will cover accessibility requirements from the Integrated Accessibility Regulation and Accessibility Standards for Customer Service, and how the Human Rights Code pertains to persons with disabilities. Training will be appropriate to the duties of the employee receiving the training. Global Village Toronto Exams, Inc. will maintain a record of training provided, including dates of accessibility training for each employee.

Design of Public Spaces

Global Village Toronto Exams, Inc. will incorporate accessibility requirements under the IASR when building or redeveloping a public space identified under Accessibility Standard for the Design of Public Spaces.